Refund Policy

Plan not delivered

If you paid and we could not deliver the plan, you are entitled to a full refund. The order shows its status in your dashboard while we work on it. A failed delivery is either retried, handled manually, or refunded.

Plan delivered

Traffic is a consumable service: once delivered it can be used right away, and we pay the supplier for it. As a general rule, a delivered plan is not refundable. The exact conditions, including any period for refunding an unused plan, will be set in legal review.

Service problems

If a plan does not work as described and we cannot fix it, write to support with the order number. We review such cases individually and may grant a full or partial refund.

Double or mistaken charges

If you were charged twice or a charge does not match the amount shown before payment, tell us and we will correct it.

Blocked accounts

If an account is blocked for breaking the Acceptable Use Policy, the remaining traffic may be forfeited. Subject to legal review.

How refunds are paid

Refunds go back to the original card through the payment provider, in the currency of the charge. How long it takes depends on your bank. We cannot refund to a different card.

How to ask

Open a ticket in the dashboard or write to support@proxyron.com with your order number. Please contact us before disputing a charge with your bank: it is usually quicker.